Support & Contact
The fastest way to reach us is by email. We read every message personally and reply within a business day.
Frequently asked questions
Getting started
Are the apps free?
Yes - both apps are free on the App Store and Google Play. A few advanced workflows can be unlocked inside the apps, but every core feature - NFC, QR, document, 3D, and Business Card - is free.
Does my phone have NFC?
All iPhones from iPhone 7 onward have NFC, and iPhone XS and newer can read tags from the lock screen without launching an app. On Android, most phones from 2015 onward have NFC - check your device specs. NFC.cool tells you on first launch if your device isn't compatible.
What's the difference between the iOS and Android apps?
The iPhone app is a full scanning toolkit - NFC, QR & Barcodes, Documents (with OCR), 3D and Room Scanning. The Android app focuses on NFC reading and writing. The other tools are on the Android roadmap. The Digital Business Card is its own app on both platforms.
Is there a Mac, iPad, or Apple Watch version?
NFC.cool Tools runs on iPhone and iPad, and on the Mac as well - on Apple Silicon Macs it is available as a Mac-compatible iPad app (read about NFC.cool on the Mac). 3D and Room Scanning need a LiDAR-equipped iPad. There's no Apple Watch app. NFC.cool Business Card is available on iOS and Android only.
Is the Digital Business Card a separate app?
Yes - NFC.cool Business Card is a dedicated app on both iPhone and Android. NFC.cool Tools stays focused on scanning, so the card has its own app on the App Store and on Google Play.
Devices, tags & features
Which NFC tags should I buy?
For iPhone, NTAG-series Type 2 tags (NTAG213/215/216) work best. NFC.cool supports the full NFC Forum spec (Types 1-5) including MIFARE Classic, MIFARE Ultralight, MIFARE DESFire, ISO 14443, ISO 15693, and FeliCa. Avoid extremely cheap stickers - antenna quality matters.
Do I need a special iPhone for 3D and Room Scanning?
Both 3D object scanning and room scanning use Apple's LiDAR sensor - that's iPhone 12 Pro and newer Pro models, plus iPad Pro 2020 and later. Apple's Object Capture and RoomPlan both require LiDAR, so neither runs on a non-Pro iPhone.
Which OCR languages are supported?
Document Scanning uses Apple's Vision framework, which currently recognizes English, French, Italian, German, Spanish, Portuguese, and Simplified Chinese. Handwriting recognition is supported on iOS 16 and later.
I can't read my NFC tag - what should I check?
Make sure your iPhone is iPhone 7 or newer. Hold the phone steady against the tag with the top edge near the chip. If the tag is brand new, confirm it's been formatted - NFC.cool can format empty tags for you.
Privacy & your data
Where is my data stored?
The tags you read and write, your documents, your passports and ID cards, and your 3D models are processed on your device, and NFC.cool does not receive their contents. The app saves them there and, on iPhone and iPad, syncs them through your own iCloud account, which we cannot read. If you turn on webhooks, scan data goes straight from your device to the server you choose. For what the app does share, such as analytics, crash reports, ads and purchases, see the Privacy policy.
Is it GDPR-compliant?
NFC.cool Tools reads and writes tags, scans documents, reads passports and ID cards and captures 3D models on your device, and NFC.cool does not receive their contents. The website sets no cookies and loads no third-party scripts, and newsletter sign-ups go to our list at Mailjet. The Privacy policy lists what the app shares, such as analytics, crash reports, ads and purchases, with the legal basis for each and your rights. NFC.cool Business Card is different: it stores your account and cards on our servers, as its own privacy policy explains.
How do I move my data between two iPhones?
On iPhone and iPad, NFC.cool Tools syncs what you save through your own iCloud account: saved tags and codes, documents, 3D models, your Amiibo collection and your settings. Sign in to the same Apple Account on the new device, with iCloud turned on, and they appear there automatically. On Android, the app keeps your data on the phone, and Google Block Store brings your tag keys and passwords back when you set up a new Android phone.
Billing & contact
How do I cancel my subscription?
Subscriptions are billed through the App Store or Google Play, so you cancel them there, not with us. On iOS, follow Apple's steps to cancel a subscription. On Android, follow Google Play's steps.
How do I get a refund?
Refunds are handled by Apple or Google, not by us. On iOS, request one through Apple's refund page. On Android, use Google Play's refund process.
How do I suggest a feature or report a concern?
Email us either way. We log every feature suggestion and they directly inform the roadmap. For privacy or security concerns, we reply within 5 business days.